DATA PRIVACY NOTICE
This Data Privacy Notice informs you about how and for which purposes we will process your personal data and explains your rights under applicable data protection law.
We are strongly dedicated to handling your personal data always responsibly, diligently and in compliance with all legal requirements. State of the art professional standards will be applied to protect the integrity and security of your personal data.
1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
Charaka Wellness will be the responsible controller for any personal data you provide to us in connection with our business relationship.
2. WHICH PERSONAL DATA DO WE COLLECT?
Unless otherwise agreed with you, we will collect only the basic personal data required in connection with our business relationship. This includes your contact data (such as name and job title, address, telephone number, email address and other contact details, mobile device unique identifier and the IP address of your computer if you use our website). While doing business with you, we will also collect business related data which may include information on purchases, services and other business activities, product feedback and any other information you may provide to us.
3. HOW DO WE COLLECT AND USE PERSONAL DATA?
We will collect your personal data directly from you when you interact with us, e.g. when you visit our website, communicate with us in relation to our products and services, submit an order, or participate in customer surveys. We do not obtain personal data from third parties, but we will notify you in case we indirectly collect your personal data from a third party. We will not take any automated decisions affecting you or create profiles using your personal data.
4. WHY WE PROCESS PERSONAL DATA
We use your personal data for providing you the products and services we offer. To do so, we keep records of your business with us and manage your account. We may also contact you for customer assistance and service purposes or to inform you about our products and services. If you do not provide us with your personal data, we will be unable to provide you with the requested products and services. We will also process your personal data where we are required to do so by law (e.g. to keep sales records for tax purposes) or where you have expressly permitted us to do so.
5. WHERE DO WE PROCESS PERSONAL DATA?
We will store and process your personal data within the European Economic Area. In the course of our business activities, we may transfer your personal data to recipients in countries outside of the European Economic Area (third countries) in which applicable laws do not offer the same level of data protection as the laws of your own country. When doing so we will comply with applicable data protection requirements and take appropriate safeguards to ensure the security and integrity of your personal data.
You may contact us anytime using the contact details below if you would like further information on such safeguards.
6. WHO WE SHARE PERSONAL DATA WITH
We may share your personal data with our affiliates where required to provide you with our goods and services or otherwise permitted or required by applicable law; and
Credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors. Otherwise no third parties will have access to your personal data unless there is a legal obligation or you give us permission to do so.
7. HOW LONG DO WE STORE PERSONAL DATA?
We will hold your personal data as long as required to provide the services, products or information you have requested and to administer your business relationship with us. If you have asked us not to communicate with you, we will hold this information as long as required to comply with your request. We are also required to keep certain personal data (e.g. relating to business transactions) for certain retention periods under applicable law. Your personal data will be promptly deleted when it is no longer for these purposes.
8. YOUR RIGHTS
You have the right to request from us access to and rectification or erasure of your personal data or restriction of processing concerning you and to object to processing as well as the right to data portability in accordance with the EU General Data Protection Regulation.
In particular you have the right to request a copy of the personal data that we hold about you. If you use this service repeatedly, we may make a small charge for this. If you would like to transfer your personal data to another controller, we will provide you with the personal data which you provided to us and which has been processed by automated means in a machine readable portable format free of charge.
As we want to make sure that your personal data is accurate and up to date, you may also ask us to correct or remove any information which you think is inaccurate.
For any of the above requests, please send a description of your personal data concerned and state your personal account and order number as proof of identity. We may require additional proof of identity to protect your personal data against unauthorised access.
If you have any concerns about how your personal data is handled by us or wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the competent data protection supervisory authority in your country.
9. WHAT IS I’M UNDER 16?
If you are under 16, please make sure that you obtain your parent/guardian’s permission prior to providing us with any of your personal data. Persons under the age of 16 are not permitted to provide us with their personal data without such consent.
10. CHANGES TO THIS NOTICE
This Data Privacy Notice was updated in May 2018. From time to time, we may make changes or amend it as required to comply with applicable data protection law. So you may wish to check back from time to time. Any amended information Data Privacy Notice will apply from the date it is posted on our website.